Delivery & Postage
Free Delivery on orders over £99.99* (UK Mainland only - and excludes items that need to be sent on a pallet)
The Lighting Room will normally deliver your order within 3 to 7 working days. (Deliveries to UK non mainland and Republic of Ireland will be delivered on a 3 day – 7 day courier service and we will phone you to confirm the delivery cost and take additional payment for the Courier, before we proceed with the order.) If not in stock in our Preston branch items will be ordered from our suppliers and delivered to you within 3 to 7 working days. David Hunt Lighting Orders are bespoke and can take 4-6 weeks delivery time.
- Courier UK Mainland - Free Over £99.99 * (UK Mainland only - and excludes items that need to be sent on a pallet)
- Order value under £99.98 = £6.95
- Order value over £99.99 = FREE
Courier UK Non Mainland & Republic of Ireland
UK Non Mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Channel Islands and Guernsey. These areas are only available on a two - seven day working day service.
All order values = We will phone you to confirm the delivery cost and take additional payment for the Courier, before we proceed with the order.
All order values = We will contact you to confirm the delivery cost and take additional payment for the Courier, before we proceed with the order.
All exported goods will be sold on a D.A.P. basis. Therefore you will be liable for any Local VAT, Duties and/or Customs Clearing Charges. You will be notified by email/text from the Courier or your country's Customs department to pay the charges. If you do not pay these fees and this is returned to ourselves your shipping charge will not be refunded and you may be liable for additional charges due to this.
Lighting Room Delivery Notice
The Lighting Room will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For DPD courier services you will receive a text or email on the morning of delivery from courier DPD with a predicted 1 hours time slot for delivery. This service is only available if a mobile or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked'. Failure to do so may affect any warranty claims you make thereafter. Please note you have 14 days from receiving the goods to report any unwanted items (unused and in original packaging) and 48 hours from receiving the goods to report any damages. We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or damaged goods cannot be accepted outside this period.
We accept unused, unfitted boxed returns for a refund or an exchange providing we are notified in writing within 14 days of receiving the goods by emailing us at email@example.com
A receipt or proof of purchase is needed for all returns and refunds.
Please also be aware that all Original BTC, Davey Lighting, Bead Lighting, David Hunt Lighting & The Light Shade Studio is bespoke & has customised light fitting items that are not covered by our standard returns policy. These are 'made to measure' light fittings that are made to your individual requirements and cannot be resold by us. We will work with you and do our utmost to make sure you are 100% satisfied with your order before your light is made, but regret we are unable to offer refunds on Original BTC, Davey Lighting, Bead Lighting, David Hunt Lighting fittings & The Light Shade Studio after the initial 24 hour cooling off period. Our production and delivery time for bespoke items is 4-6 weeks. (None of the above affects your statutory rights where goods are faulty or not as described.)
Please note all unwanted goods are to be returned at the customers cost within 14 days of our acceptance of the goods being returned.