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PRICE MATCH - FREE DELIVERY FOR ORDERS OVER £99.99

Returns Policy

If you decide to cancel and return the goods, then you should put this in writing either by letter (proof of posting or recorded delivery is advisable) or you can email returns@lightingroom.co.uk. A telephone call is not sufficient.

Please keep a record of your Order ID number, your products you have ordered and the date when you ordered, if you are thinking of returning products.

Please examine all goods within 48 hours of receipt of consignment and all breakages/shortages must be reported to ensure further charges are avoided.

Please make sure you are happy with the goods you have purchased.  There are no breakages on delivery.  There are no physical faults or damages with the goods.  You have received the correct goods you have ordered and there are no shortages to your order.

 The time limits are:- Fourteen days, after the day, on which the goods are received.

You must take care of the goods whilst they are in your possession. If you decide to cancel and return the goods within these time limits, your payment will be refunded within 14 days.

The cost of postage back to Lighting Room is your cost and will not be paid by Lighting Room. UK Returns

We accept unused and unfitted boxed returns for exchange or refund within 14 days.

Faulty returns must be sent back for inspection using our correct postal address (as below). If found to have a manufacturing defect, you will be offered a refund or exchange. Goods must be adequately sealed in all the original packaging, including the outer. Please note that Royal Mail or any Courier may reject any package that is not adequately wrapped.

All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates).

Please note that all orders for bespoke light fittings, bespoke shades and spare parts are non-returnable and non-refundable. We also do not accept back specially ordered replacement shades and spare parts for specific fittings and any made to order item.

Please also be aware that all Original BTC, Davey Lighting, BeadLight, David Hunt Lighting & The Light Shade Studio is bespoke & has customised light fitting items that are not covered by our standard returns policy. These are 'made to measure' light fittings that are made to your individual requirements and cannot be resold by us.

We will work with you and do our utmost to make sure you are 100% satisfied with your order before your light is made, but regret we are unable to offer refunds on Original BTC, Davey Lighting, BeadLight, David Hunt Lighting & The Light Shade Studio fittings after the initial 24 hour cooling off period. Our production and delivery time for bespoke items is 2-3 weeks. (None of the above affects your statutory rights where goods are faulty or not as described.)

Please send your goods to our showroom at:

Lighting Room, Luma Lighting Supplies Ltd, 75A Liverpool Old Road, Walmer Bridge, Preston, Lancashire, PR4 5QE

Our working hours are: Monday – Friday 10am – 5pm and Saturday 10am – 1pm. Telephone: 01772 619696 Email: returns@lightingroom.co.uk

Please note; if you require an exchange, outbound shipping charges will apply. Please check your goods on arrival as damages and any missing goods must be notified within 48 hours.

PROCEDURE FOR RETURNING UNWANTED GOODS

1. You have until the 14th working day of receiving the goods to report unwanted goods.  You should put this in writing; either by letter (proof of posting or recorded delivery is advisable) or you can email: returns@lightingroom.co.uk. A telephone call is not sufficient.

2. When returning a product the below information is required:

Name on invoice

Order reference

Address

Email address

Contact number

Date of purchase

Date received the goods

Number of items wanting to return

Item code, item name and quantity

Reason for returning the goods

Are the goods unfitted, unused, in original packaging and in a re-saleable condition?

If would like an exchange or a full refund?

Additional information

3. Once you have completed the above. Please then await a reply from the sales team.  The sales team will reply to all return products requests within 48 hours.

4. Please note if you are given authorisation from the sales team to return unwanted goods, all goods need to be sent back to us in the condition they were delivered. This means all items must be in an outer box and well packaged with additional packaging to reduce risk of damage upon return.  We cannot be held responsible for any damages upon return if goods are not adequately packaged.  If goods are returned in just the item box and no outer box the goods will not be accepted by our warehouse staff and therefore be returned back to you. Please put inside the box a copy of the invoice given or a note explaining why you are returning the goods with your name and address on the note and that authorisation has been given.

5. Please note unwanted goods will not be accepted back for a refund or an exchange until authorisation has been given from the sales team.

6. Please note all unwanted goods must be returned at the customers cost. Items can be sent back by the post office by using Royal Mail or Parcel Force or by a courier company.  Please ensure you ask for proof of posting from the post office as proof you have sent the package.  The post office does not charge for this service. We would advise you to insure the goods that you are returning.

7. The return address is:

Lighting Room, Luma Lighting Supplies Ltd, 75A Liverpool Old Road, Walmer Bridge, Preston, Lancashire, PR4 5QE

8. Once we receive the goods we will inspect the goods.  Providing the goods are: Unfitted, unused and in a re-saleable condition

Returned in original product item box with no damages or defacing of the product item box including stickers and writing and all parts of the goods received in the condition that you received them in.

We will offer an exchange or refund.  Refunds are within 14 days via the payment method you purchased the items with.  If you require an exchange outbound delivery charges may apply. Goods that are not in the product item box are classed as un-resaleable and only an exchange will be offered.

FAULTY GOODS

Please provide a basic inspection of the goods as soon as possible after delivery and report any faults in writing by mail or email to returns@lightingroom.co.uk.  A telephone call is not sufficient.

If items are faulty at the consumers option Lighting Room can send a spare part, replace the goods, refund the price of the goods or offer an exchange.

If a fault, breakage, damage or shortage is discovered upon checking the item after delivery please do not fit the goods.

Immediate replacements for damaged goods will be charged and credit issued on the return of the damaged goods to the company in the original packaging.

Most goods have a manufacturing guarantee of 1 year. Please note the finish of outdoor lights is guaranteed for one year except within five miles of the coastline.

Manufacturing faults sent back within 6 months of purchase customer is entitled to a postage refund however you will need to send a proof of postage receipt. Faults outside 6 months the return postage is at the consumer's cost.

A receipt or proof of purchase is needed for all returns and refunds.

If goods are delivered to another address after the delivery address we shall not be held responsible for any breakages, defects or claims that either arise or can be reasonably assured to have risen during onward transit.

PROCEDURE FOR REPORTING FAULTS

1. Report the fault of the goods in writing by mail or by an email to returns@lightingroom.co.uk. A telephone call is not sufficient.

 2. When informing us of the faulty goods the below information is required:

Name on invoice

Order reference

Address

Email address

Contact number

Date of purchase

Number of faulty items

Item code, name and quantity

Checked for obvious damage or broken glass within 48 hours of receiving delivery YES/NO

If would like a replacement or full refund?

Additional information

There is also an option to upload a picture to help clarify or explain the fault or damage.

Once you have completed the above please then await a reply from the sales team. The sales team will reply to all faulty products forms within 48 hours.

3. Once the sales team have assessed the information given the sales team will determine the best way to resolve the fault.

4. If faulty, the consumer has the option, receive a spare part, replacement of the goods, refund for the price of the goods or option of an exchange.

5. If the fault cannot be resolved by sending a spare part the goods will need to be returned to us for inspection and testing of the fault. If you are advised to return the faulty product for inspection and testing we ask where possible to send back in the item box and also an outer box with additional packaging to prevent further damage. We cannot be held responsible for additional damage on return if goods are not adequately packaged. Manufacturing faults sent back within 6 months of purchase can be refunded to the customer however we will need a proof of postage receipt. The address of which faulty items are to be sent is:

Lighting Room, Luma Lighting Supplies Ltd, 75A Liverpool Old Road, Walmer Bridge, Preston, Lancashire, PR4 5QE

6. Once we receive the goods they will be inspected and examined. If the fault is not visible or is difficult to see how the fault occurred the goods will then be returned to the manufacturers for inspection and testing to determine the fault, how the fault occurred and if the fault is due to a manufacturing fault. Providing the fault is as reported and the inspection and testing confirms the light is faulty due to a manufacturing fault we will offer the option of replacement, exchange or a full refund.  If inspection and testing proves the fault occurred for any other reason other than a manufacturing fault the light will be returned to you and outbound postage charges will apply. This is done within 14 days from Lighting Room receiving the faulty goods. Refunds are within 14 days via payment method you purchased the goods with.

7. Please note faulty goods will not be accepted back for a refund or an exchange until authorisation has been given from the sales team.

8. Please note we do not cover electrician costs for faulty or unsuitable items.

9. Returns ordered on Trade quotations are subject to a 35% restocking charge.