Lighting Room

Telephone 01772 619696 : Mon-Fri 10am-5pm, Sat 10am-1pm

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Privacy Policy

At Luma Lighting Supplies Ltd we take protecting your privacy seriously. Any personal information that you, the customer, give to us will only ever be used in accordance with this privacy policy, and only when the use of such data aligns with our objective of providing you with the best possible customer service.

Please be aware that we may update this policy from time to time. You are advised to periodically check our website for updates to the policy.

What information do we collect?

We collect information from you when you place an order or fill out a form. When ordering or registering on our site, as appropriate.

We may ask you for contact and marketing information that may include (but not be limited to): your name, the name of your business, contact information, postal address and email address(es) and phone numbers.

We may also ask you to indicate certain preferences to better enable us to target our marketing initiatives to your specific needs.

You may, however, visit our site anonymously.

What do we use your information for

Depending upon the ways in which you choose to contact us, we may collect personal information from you via: asking you to complete on-line forms, emails that we receive from you, telephone conversations we have with you.

We use your data to enhance our understanding of your needs and to enable us to provide you with the best possible customer service.

Any of the information we collect from you may be used in one of the following ways:

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send order processing emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Mailing List

If you have subscribed to our mailing list we will contact you via emails or post about new products, specials offers or promotions that we think may be of interest to you. You will always be able to change your mind and unsubscribe from our list.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Terms and Conditions

Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our web site privacy policy

Controlling Your Personal Data

You may choose to restrict the collection or use of your personal data in the following ways:

Whenever you are asked to fill in a form by Luma Lighting Supplies Ltd, we will ask if you agree to your data being used for direct marketing purposes. If you do not give your consent, we will not use your data for such purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at the address below.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write or email to the address below.

In the event that you are unhappy with the data we hold for you, or you believe it to be inaccurate or outdated, please contact us as soon as possible.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Luma Lighting Supplies Ltd
75 Liverpool Old Road
Walmer Bridge